LebenslaufPro
Créer
← Découvrez nos modèles

CV canadien

25 modèles de CV canadien

Les 25 s'affichent sans photo : ce format n'en accepte pas. Chaque modèle respecte les usages du pays visé, reste modifiable et s'exporte en PDF. Choisissez celui qui vous ressemble : votre contenu suit si vous changez d'avis, de mise en page comme de format.

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Sidebar Pro

Professionnel

Colonne latérale anthracite avec photo ronde, coordonnées et compétences en jauges ; l'expérience occupe toute la colonne principale.

Banque, industrie, ingénierie, grands groupes

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Corporate Standard

ProfessionnelCompatible ATS

Bandeau coloré pleine largeur avec la photo au format 35 × 45 mm, puis une seule colonne à la mise en page tabulaire.

Administration, secteur public, conseil

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Classic Executive

ProfessionnelCompatible ATS

Rail chronologique à pastilles le long des expériences : le parcours se lit d'un seul coup d'œil.

Profils expérimentés, parcours linéaires

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Dual Column

Professionnel

Colonne latérale gris clair et photo au format portrait : la structure d'un CV à colonne, sans aplat sombre.

Santé, enseignement, associations, ressources humaines

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Business Pro

ProfessionnelCompatible ATS

En-tête clair souligné d'un filet coloré, photo à droite et corps de page tabulaire. Sobre et très lisible.

Finance, assurance, juridique, fonction publique

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Elegance Blue

ProfessionnelCompatible ATS

Photo ronde centrée au-dessus du nom, rubriques sur une seule colonne. Le classique symétrique.

Candidatures spontanées, reconversion, premiers emplois

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

International Standards

ProfessionnelCompatible ATSSans photo

Sans photo. En-tête sobre, dates à gauche, titres de rubriques soulignés d'un filet coloré.

Candidatures anonymisées, groupes internationaux

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Chronological Master

ProfessionnelCompatible ATSSans photo

Sans photo. Un rail à gauche porte les titres de rubriques et toutes les dates ; le contenu occupe la colonne de droite. La chronologie se lit d'un seul coup d'œil.

Parcours linéaire, premiers postes, alternance

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Tech Innovator

Moderne

Colonne latérale à la couleur d'accent, photo cerclée de blanc et titres de rubriques à pastille colorée.

Marketing, vente, communication, start-up

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Visual Impact

Moderne

Bandeau en dégradé avec grande photo ronde, puis deux colonnes : le parcours à gauche, les compétences à droite.

Informatique, finance, data, management

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Digital Native

Moderne

En-tête encadré et deux colonnes égales, avec un pictogramme par rubrique. Dense sans être chargé.

Profils polyvalents, candidatures spontanées

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Split Modern

Moderne

Colonne latérale à droite : le regard tombe d'abord sur le parcours, les compétences suivent en appui.

Ingénierie, automobile, technique, production

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Bold Statement

Moderne

Bandeau clair, photo au format portrait et deux colonnes. Un compromis entre le classique et le moderne.

Mode, commerce, événementiel, hôtellerie

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Monochrome Slate

ModerneSans photo

Sans photo. Colonne latérale colorée réservée aux coordonnées et aux compétences en jauges.

Tech, données, secteurs qui refusent la photo

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Creative Studio

Original

En-tête coloré découpé en biais et nom en grandes capitales : le modèle qui se remarque dans une pile.

Design, graphisme, création, médias

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Fresh Graduate

Original

Composition centrée et typographie à empattements. Une élégance discrète, très différente des CV habituels.

Culture, édition, droit, architecture

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Portfolio Focus

Original

Grande photo ronde posée sur un disque coloré, nom en débord : une entrée en matière franchement graphique.

Photographie, audiovisuel, arts appliqués

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Modern Minimal

OriginalSans photo

Sans photo. Un monogramme remplace le portrait et le nom occupe toute la largeur, en très grand.

Rédaction, communication écrite, conseil

Samuel Adjei

IT Support Specialist

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Academic Scholar

OriginalSans photo

Sans photo. Colonne latérale à droite sur fond très clair, nom en capitales espacées à gauche.

Recherche, enseignement supérieur, think tanks

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Format Européen

SimpleCompatible ATS

Une seule colonne, aucun aplat de couleur, photo au format portrait. Le plus sûr face aux logiciels de tri.

Candidatures en ligne, dépôts automatisés

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Minimalist White

SimpleCompatible ATSSans photo

Sans photo, sans couleur, sans colonne. Le format le plus dépouillé : uniquement du texte bien structuré.

Portails de recrutement, candidatures par e-mail

Samuel Adjei

IT Support Specialist

  • +233 24 123 4567
  • samuel.adjei@example.com
  • Accra, Ghana
  • linkedin.com/in/samuel-adjei
  • github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

One-Page Compact

SimpleCompatible ATSSans photo

Sans photo. Nom centré en petites capitales espacées, rubriques séparées par de simples filets.

Sciences, ingénierie, candidatures académiques

Samuel Adjei

IT Support Specialist

Personal details

Phone
+233 24 123 4567
Email
samuel.adjei@example.com
Address
Accra, Ghana
LinkedIn
linkedin.com/in/samuel-adjei
Website
github.com/sadjei

Profile

IT support specialist with five years of experience keeping a 400-endpoint estate running across three sites. Cut average ticket resolution time from nine hours to three by rebuilding the triage queue and documenting the twenty most frequent issues. CCNA and CompTIA Network+ certified, fluent in English and French, and looking for a service desk role in Canada where bilingual support is an asset.

Work experience

01/2022 – Present
IT Support Specialist, Second-line support, Windows and network
Nova Logistics Ltd, Accra, Ghana
  • Second-line support for 400 endpoints and 60 network devices across three warehouses
  • Onboarding and offboarding in Microsoft 365, Active Directory and Intune
  • Monthly patching of 18 Windows servers, with a documented rollback plan

Key achievement: Cut average ticket resolution time from 9 hours to 3 in one year, by rebuilding the triage queue and publishing runbooks for the 20 most frequent issues.

06/2019 – 12/2021
Network Technician
Ghana Telecom Services, Accra, Ghana
  • Installation and configuration of Cisco switches and routers for SME customers
  • On-site fault diagnosis, averaging 6 interventions per week
  • Handover documentation and end-user training after each deployment

Key achievement: Reduced repeat call-outs by 40 % over two years by standardising the handover checklist used by the whole field team.

Education

2015 – 2019
BSc Computer Science
University of Ghana, Accra, Ghana
  • Second Class Upper Division
  • Final project: campus Wi-Fi capacity planning

Skills

Languages

  • EnglishNative
  • TwiNative
  • FrenchFluent

Computer skills

  • Windows Server / Active DirectoryAdvanced
  • Microsoft 365 / IntuneAdvanced
  • Cisco IOSProficient
  • PowerShellProficient
  • PythonBasic

Personal strengths

  • Clear written communication (runbooks adopted by the whole support team)
  • Calm under pressure (sole on-call engineer during a two-week site migration)
  • Bilingual support (handles French-speaking customers without escalation)

Certificates

  • Cisco CCNA (2024)
  • CompTIA Network+ (2022)
  • Microsoft MD-102: Endpoint Administrator (2023)

Volunteering

  • Repairs donated laptops for a local secondary school, roughly one Saturday a month

Hobbies and interests

  • Home lab running Proxmox and pfSense
  • Five-a-side football, weekly

Clean Code

SimpleCompatible ATSSans photo

Sans photo. Rubriques très espacées et compétences sur deux colonnes : idéal quand le contenu est dense.

Organisations internationales, ONG, Suisse romande

Resume

Samuel Adjei

IT Support Specialist

Personal information

Family name
Adjei
First names
Samuel
Postal code
Accra Ghana

Language school and certificates

Language level
English Native · Twi Native · French Fluent
Certificates
Cisco CCNA (2024) · CompTIA Network+ (2022) · Microsoft MD-102: Endpoint Administrator (2023)

Higher education // Language courses

YearInstitutionField of studySemestersCertificates obtained
2015 – 2019University of Ghana, Accra, GhanaBSc Computer Science8Second Class Upper Division · Final project: campus Wi-Fi capacity planning

Kolleg

SimpleCompatible ATS

La fiche du dossier Kolleg : titre centré, rubriques en bandeaux gris, parcours en tableaux encadrés. Photo au format 35 × 45 mm en haut à droite.

Kolleg, Studienkolleg, école de langue, dossier consulaire

Resume

Samuel Adjei

IT Support Specialist

Personal information

Family name
Adjei
First names
Samuel
Postal code
Accra Ghana

Language school and certificates

Language level
English Native · Twi Native · French Fluent
Certificates
Cisco CCNA (2024) · CompTIA Network+ (2022) · Microsoft MD-102: Endpoint Administrator (2023)

Higher education // Language courses

YearInstitutionField of studySemestersCertificates obtained
2015 – 2019University of Ghana, Accra, GhanaBSc Computer Science8Second Class Upper Division · Final project: campus Wi-Fi capacity planning

Kolleg Anonym

SimpleCompatible ATSSans photo

La même fiche, sans photo : le titre occupe toute la largeur et les tableaux commencent plus haut.

Dossiers où la photo n'est pas demandée, dépôts en ligne

25 modèles de CV canadien · LebenslaufPro